Privacy Policy

Privacy Commitment

we respect your rights regarding data privacy and will strive to keep all your personal data and sensitive data that you may have voluntarily given us and/or that we may collect about you safe with us (the “Personal Data”).

Why we process personal data

In this regard, we process your personal data according to specific purposes which are either conveyed to you, our data subjects, through privacy notices, forms, and other relevant means or documents.

We make use of your Personal Data for the following purposes:

To send you information about products and services that may interest you.

To address your questions and/or other requests if you contact us via chat channels, telephone calls, email, contact forms, or other messaging platforms.

For essential functions to deliver the PHGo24 products and services.

To deal with complaints, inquire, specific requests, or manage the future collaborations.

To call, send SMS or emails for free advertising, promotions of products and services in commercial nature, offers as part of customer loyalty programs, the rewards, exclusive invitations, discount, surveys and similar notifications of direct marketing, which, in our opinion, could be appropriate and useful for you on the basis of your interests and flattering to us preferences, that provide we suppose makes you please and such notifications you may cancel your receipt at a certain time for the future, if you do not expect a requirement to predetermined profit.

To conduct multiple customer care services.Activity.

To develop and improve our products and services.

In order to keep you safe and secure.

To create statistics information.

Required by laws and regulations to keep records of your gaming activity and Know Your Customer (KYC) identification data

Research, surveys or opinion polls, analysis to improve customer experience or contentment.

Generate image or video proofs of events for reporting and other in-house purposes like advertising activities on social media pages and web pages.

Customize PHGo24’s sites and applications and offer relevant information regarding potential improvements.

[Law] Follow law and regulations.

Perform processing or disclosure as required by law or regulators.

Subject to the nature of your dealings with us, PHGo24 can use data that identifies you as an individual.

When you decide to be part of our team:

To assess your performance and career development, including workshops, preparation for ATEX seminars or training and monitoring of compliance.

All of this is to enroll you and your dependents in HMO insurance, vaccinations, etc.

For processing of separation, exit interview, and final payment of salary upon separation.

To meet legal/requirements & regulations such as applying for work permits in PAGCOR, medical licenses, and more.

For the purpose of performing KnowYourEmployee (KYE) screenings/background checks as mandated by Anti-Money Laundering and Anti-Terrorism Financing laws and other current regulations.

In the event that we do not offer you employment, we will ask for your consent to continue processing your personal data for a period of 1 (one) year from the date of submitting your application to offer you employment opportunities suitable for your qualifications or competencies in the future.

B, Your participation to our events or marketing activities:

To save your Personal Data in our database in order to notify you and update you about new promotional programs and upcoming events.

To analyze your Personal Data in order to find which promotional activities, prizes, and free gifts you reflecting our target audience, in accordance with your age group, gender and other relevant categories.

To check you PHGo24 points and your attendance in events.

To authenticate your identity when you redeem promotions and rewards.

You you’ll be a player at our on-line casino, we will: 

C.To deliver products and services you will likely find appealing.

Keep in touch & share our new promotions & upcoming events

Manage Payments and Transactions

Identifies yourself when redeeming promotions and rewards.

D Our major purposes for the use of your information when you use our mobile applications or website are as follows:

To assess your ability to use our mobile applications or website.

To enable your access to your account and validate your identify and transaction permissions

To answer your questions via chat boxes, SMS messages, phone calls, etc.

Also enabling you to carry out account-related requests (Ex password reset change profile etc.

Process your in-game transactions, including but not limited to deposits, withdrawals, and other approved gaming transactions.

So that the system can verify who you are.

As required by law, regulatory requirements or legal process.

What types of personal data do we process

What type of personal data we collect depends on how you interact with us. They typically include:

Information like full name, nickname, home address, billing address, shipping address, email address, employment information, phone numbers, other contact details, username, password and one-time PIN OTP.

Images, audio, and video.

For example, Sensitive Personal Data may include but are not limited to date of birth, age, nationality, marital status, biometric data, gender, health and education, government files including but not limited to ID files, license files, social security files, etc.

Educational information, employment history, certifications, training courses attended, resume, and previous income information.

Account activity including all banking, credit facilities usage, credit history and repayment vouchers for credit cards and debit cards.

You also take on your responsibility and guarantee that all of the personal data at PHGo24 that is the subject of your personal information, sensitive personal information and privileged information is accurate, complete and latest effective.

Collecting Personal Data

We obtain Personal Data about you from different sources, including but not limited to forms, applications and other contact points; and directly from our employees.

Identification and Contact Information

When you request information, register, play games, or engage in other transactions, we may ask you to provide us with your name and contact information to verify your identity. This can include items such as your name, date of birth, contact address, email, contact number, password and your one time pin OTP.

Details/Digital identifiers made available to the platforms

Whenever you interact with our services, we may receive transaction information that you provide us. This does include: information pertaining to your credit card or debit card details, account numbers and balances, identification information or documents and your transaction history.

Third-Party Information

We may also collect information about you from third parties. Control Your Personal Data PHGo24 wew Enterprise will only process Personal Data where you have consented to the third party or where PHGo24 has legitimate interests in processing Personal Data in order to provide you with our services or to comply with applicable legal obligations or regulations.

Analysis

Third-party data analysis service providers are attracted to PHGo24 to analyze web traffic. This service uses cookies or web beacons.

Cookies are small files, that a website saves on your PC or mobile device (we say PC in this policy privacy) to store your preferences information. Cookies can improve your experience on the web by helping our website remember what you selected earlier, or letting you avoid logging in each time you visit our website. You can block cookies on your PC or mobile device if you do not want our website to store cookies on your PC or mobile device. Some pages may not display correctly, or you may get a message from our website offering to allow cookies to view our website.

We collect and analyze only non-identifiable web traffic data for the full enjoyment of your web access and browsing experience, including:

Your IP address

Search terms you have used

Pages and internal links clicked on within the site

Demographics

Date and time of your website use, and visit frequency

Geolocation

Your operating system

And web browser type.

You can also set your web browser to not accept cookies or to alert you when cookies are being sent. To learn more about modifying your browser cookie preferences, click your browser’s Help menu. If you disable all cookies, you may not be able to use some features on this website.

Link to third-party websites

At times, we might give links to third-party websites or advertisements that have links to third-party websites. These links are provided solely for your information and convenience, and we do not share any personal information with these sites or advertisers. So, we cannot be held responsible for the security of them. These are independent entities and, as such, the privacy policy posted on those websites should be considered as well. Other websites will not be governed by PHGo24’s privacy policy, nor will the flip of your information to those organizations. PHGo24 is not responsible for the content you may see on those websites or any action, if any, those websites take to protect the privacy of your information.

Sharing Personal Data

We do not disclose your Personal Data to third parties. However, in a few exceptional cases, we will share your personal data with third parties for the purpose of completing your transactions with us and to comply with certain legal obligations or regulations.

When you consent on our agreement forms or agree to the terms and conditions in certain transactions, you allow PHGo24 to disclose your Personal Data to recognized affiliated third parties or independent third parties, be the places are domestic or foreign to implement or do the relevant procedures with original purpose in this Privacy Policy. We will only use or disclose your Personal Data as required or permitted by, applicable laws and regulations.

In this case, we may share your Personal Data with:

Regulatory authorities.

We do not sell, rent, or lease your personal data to third parties without your consent unless for the abovesaid, nor do we, as a general rule, pass on your personal data to any third parties without your consent except to comply with the requirements of the Anti-Money Laundering Council, PAGCOR, and other departments/offices/agencies of the government to which we are obliged to disclose personal data pursuant to law.

Your personal data may also be consulted with respect to compliance with legal processes, national emergencies, specific requests for purposes of ensuring public order and safety, or to fulfill obligations under constitutional or legal provisions of the competent authority.

Any third-party Personal Data disclosure is subject to the same provisions of this Privacy Policy. These third parties will only process that Personal Data as reasonably necessary to perform the purposes set forth in this Privacy Policy and may not use it for any other purpose.

Adolescent children’s privacy rights

PHGo24 is very much sensitive to issues concerning privacy and takes extra caution in communicating with children. PHGo24 does not knowingly collect personal identifying information from people under the age of 18. Our games may not be played by anyone under the age of 18.

PHGo24 only collects personal data concerning children from their parents when it is required for technical support or other services for PHGo24’s use. We do not sell this personal data.

We also recommend that parents oversee and monitor their children’s online activities on a regular basis.”

Protecting Your Personal Data

We take reasonable steps to ensure that the personal data we collect, use or disclose is accurate, complete and up-to-date. PHGo24 applies this privacy policy rigorously and has taken appropriate physical, organizational, and technological measures to ensure the security of your personal data against loss, misuse, unintentional modification, unauthorized or accidental access, disclosure, modification, or destruction. We do so through the following security measures:

Your detailers are secured in safe servers behind fire walls.

We rely on encryption, on computer devices, physical security control measures.

We only share your personal data with employees who need access to it and are trained to handle such information, with the expectation of maintaining its security.

Your personal data needs to be entered on our website/applications where only additional personnel can access and process your personal data through secured connections and environments.

When confirming an order, we will only ever display the last four digits of your credit card.

We employ multi-factor authentication to confirm your identity.

The measures we take, and common physical protection such as fire suppression systems, access rights by role, etc.

Data Privacy Retention

We generally follow these Personal Data retention policies and procedures:

If the data subject currently has (a) contract and (b) transactions with PHGo24, PII will be kept for the length of the contract, plus 10 years from termination.

If a data subject does not yet have a contract but transacts with PHGo24, Personal Data will be stored for the duration of the transaction and 10 years after the conclusion of the transaction.

In the case of a data subject who does not have any contract or transactions with PHGo24, Personal Data shall be retained for a period of ten (10) years.

On the condition of duly making Personal eata, such Personal Data will be kept in the security facilities of our Cooperation and in the methods which will pose as per the industzry specifications, standards, law and regulations, unless you apron the deletion of your personal data which we will delete from our systems, databases and hard copy in a reasonable period of time and in accordance with domestic and international laws and regulations. Once deleted, your Personal Data will not be recoverable, be searchable, or included in any anonymous queries and will be erased from any storage locations. However, the PHGo24 Support Data Security team may refuse to grant access or change information in the case of compliance requests under applicable laws and regulations. PHGo24 Support will inform such persons in written refusal indicating the grounds for refusal.

PHGo24 is not in a position to exert each level of protection for any device and application used by you to access our Internet page or the application or submit your private data to us. As such, we cannot be liable for the security, or protection, of information that may have been intercepted prior to receiving your Personal Data. Your Personal Data is stored in secure databases and retained in accordance with the specifications, standards, laws, and regulations of the industry, until you request the Deletion of your Personal Data from our systems, databases and hardware in a timely manner and in accordance with the restrictions of applicable laws and regulations. After deletion, the entire personal details will no longer be searchable or included in any anonymous searches and will be entirely out of all the storage locations. However, PHGo24 Support reserves the right to deny you access or edit your information upon such request in order to comply with the relevant laws and regulations. PHGo24 Support will issue a written notice to each person, describing the reason for this refusal.

We do not control all of these devices and applications, so we cannot enforce the same level of security on any device and application you use to access our website or application or to provide us your personal data. Consequently we take no responsibility for the safety and protection of any information that may have been intercepted by a third-party prior to us receiving your Personal Data.

Disposal and Destruction

Your Personal Data will be securely processed or disposed once these processing activities have ceased, following reasonable technical and administrative measures to help prevent any further processing, unauthorised access or disclosure to a third party or the public, which could harm your interests as a data subject.

Privacy Policy Update

PHGo24 reserves the right to update this Privacy Policy as appropriate or as ordered by the National Privacy Commission or due to changes in the Data Privacy Act of 2012. Updates to this Privacy Policy shall be accurately posted on this website and shall be effective immediately. Data subjects should regularly review for updates. Changes will not be retroactive and will not affect how we handle previously collected Personal Data without your consent, unless mandated by law.

The California Consumer Privacy Act (CCPA)

Except as necessary for the rest of SmartCloudTM exempt applications and services, or to retain, use, or disclose information not related to the direct business relationship between the parties, for all Personal Data to the extent governed by CCPA, PHGo24 will neither sell, retain, use or disclose Personal Data to or from the third parties or other uses under PHGo24 for any purpose other than to process the transactions or services. PHGo24 confirms that they are aware of and meet their statutory requirements under the CCPA.

How to use your data privacy rights

You have the following Data Privacy Rights under the Data Protection Act 2012:

Right to be informed

Right of rectification or correction of false data

Right to delete or block

Right to access

Right to object

Right to data portability

Right to damages compensation

Right to lodge a complaint

As a data subject, you have the right to reasonably control the flow of your Personal Data. You can exercise your data subject rights directly or you can have someone exercise it on your behalf provided such individual is duly authorized, evidenced by adequate documents (like Special Power of Attorney, etc.).

Your data subject rights may be assigned. The legal heirs of the data subject shall be entitled to exercise the above-mentioned rights in the event of the death or incapacity of the data subject.

To find out whether PHGo24 holds any of your personal data and what they are used for, please complete and submit the Access Request Form.

To temporarily suspend processing, erase, delete or modify your personal data, please complete and submit the Request for Modification and Deletion Form.

Whether you have questions, concerns, complaints, or requests for compensation that relate to your rights as set forth in your privacy rights, you may complete the Complaint Request Form below and submit it to us.

Contact

If you have any concerns or feedback, you can reach out to us through the “Contact Us” menu on our website PHGo24 or by contacting us via text message or emailing our PHGo24 Support.

 

Casino brand: PHGo24

Website: https://PHGo24.homes

Email: support@PHGo24.homes

Address: PHGo24 Casino, Solaire Resort and Casino, 12th Floor, Theatre Carpark Building, 1 Asean Avenue, Entertainment City Tambo, Parañaque City, 1701 Metro Manila, Philippines.